If you’re using generic Windows drivers for the Bluetooth radio you’ll likely find several of the settings you need to toggle will be unavailable.

Before attempting the manual fixes we’re about to outline you should ensure you have the most current drivers for your Bluetooth radio. There’s also a good chance that they’re out of date. There’s a good chance your Bluetooth radio itself, however, (whether you have an on-board one or a dongle) has drivers. In the case of the Microsoft mouse you’re using there are no device-specific drivers as it uses the generic Windows ones. That said, the first stop should always be to check for device drivers by searching for the devices name and your operating system. Most Bluetooth mice don’t have their own individual drivers and simply use the default drivers for a Windows Bluetooth/HID compliant device. Now that your email has lit a fire under us, let’s boot up the ole laptop in question and document the troubleshooting steps required to remedy the situation.

For months we’ve been meaning to take a moment to troubleshoot an identical problem: we too have a Windows 7 laptop laying around the office that frequently forgets it has a little Bluetooth friend. If ever there was an email to motivate us to get around to fixing a problem with one of our infrequently used laptops, this is it.

Barring that my actual mouse is defective and there’s no fixing it, what can I do to remedy the situation? The mouse in question is very highly reviewed and everyone seems to love it (and I’d love it too if it weren’t for this connectivity issue). I can’t just turn the mouse on and off, I have to full out “re-install it,” if you will. No amount of trouble shooting will fix it, short of outright removing the mouse from the Devices menu and then re-syncing it. What I do have an issue with is that Windows will randomly fail to see the mouse. Don’t get me wrong, the mouse itself is great and I have no issue with it. I bought a Microsoft Bluetooth Notebook Mouse 5000 about six months ago and started using it with my Windows 7 laptop. I’m so annoyed with my mouse I’m about to switch back to a full size corded model. Read on as we troubleshoot a reader’s Windows laptop and help them keep their mouse awake and in communication with their computer. Bluetooth mice are conveniently cordless, but it’s very frustrating when they lose their connection.

Forgetting logitech mouse mac